FAQ
Have a look below to find answers to your questions. If you don’t see the answer you need, get in touch with us!
How it works
No way, Jose.
As the name states, we are a labour-only service. We can save you a fortune if you use or can source your own wheels.
No we have a 2 hour minimum.
Yes. You can book up to 20 helpers at any given time.
If a booking runs over you will be charged at the maximum rate of £25 per hour + VAT for every hour over the length you booked, subject to availability.
All bookings must go through us. If you try and book the helper directly, we will end up not providing work for that helper going forward. It is so much easier just booking through us as we then manage that helper for you, and act as an intermediary should any issues arise. Please be honest and not engage the helper directly, for their sake and ours.
We have a sliding scale for our hourly rates. The reason for this is to make it more affordable for you should you book for longer periods of time.
The stock standard hourly rate for a removal company (and please, do your own googling of this) is around *£70 per hour. So when you compare our hourly rates we can be seriously cheaper.
*The removal firms hourly rate includes the vehicle, petrol, parking suspensions, ULEZ fees, any associated parking fines.
Before your booked day
If you wish to change your booking in any way you should contact us as soon as possible.
You may refer to our Terms & Conditions for full details on our policy.
You can find your booking details on your booking confirmation email that you will receive from us after payment.
If for some reason you cannot find this email please get in touch with us ASAP.
We understand that you may need a van. You can easily and cheaply book a hire van at any of the companies listed on our Partners page
If you're really stuck and the above options are not going to work for you, we have several trusted removal firms we work alongside we can introduce you to. If you want this, just ask.
In order to make the job go smoothly for you and the helper you can do the following things in preparation:
- Prep the job area for the work as best you can e.g. clear any hazards from a hallway/flight of stairs where you will be moving furniture.
- Ensure you have tools required for the job ready to use.
- Double check your booking details make sure all information is correct.
- Prepare clear instructions for your helper/s when they arrive so that they can get on with the job as efficiently as possible.
About your helper
Yes we do. Any person we send you will have done a series of checks including Right to Work.
Each of our helpers go through an extensive vetting process, including background checks and an interview.
All helpers also must complete a mandatory training course to make sure we are confident they have the skills to deliver high quality service.
No they do not. Although many are capable of using basic hand tools, this is something you would have to provide, and something you would need to mention when you make your booking.
No. Our helpers are trained in manual labour tasks such as moving furniture and other heavy objects. You are best advised to seek a professional tradesperson for more complex tasks.
Yes they can. However, sometimes this can be time consuming. So please remember you are paying for the time slot, and not the completed job. So please consider this when you choose how long you want the helper/s for.
Help with your booking today
You can find your helpers start time and end time on the booking confirmation email you have received from us after payment.
In the unlikely event your helper/s is late or does not show up, you should call us on 020 3011 2346 ASAP to speak to someone in our office who will sort out a replacement for you.
You can use the remaining time of your booking to have your MWOAV complete any additional tasks you need help with such as:
- Moving/assembling furniture
- Waste disposal
- Cleaning/clearing up mess from the job.
Please bear in mind that you should be careful not make sure any additional tasks do not overrun your booking length as you may incur further costs.
In the unlikely event your helper/s ask to leave early, you should contact us and we will remind them that they are booked for the entire duration of the job.
Yes! We have a dedicated and experienced team who will handle any requests you may have.
You can find all of our contact details here
If you need the helper longer than the initial time frame you booked and paid for, let the office know by phone or email so we can check if the worker is available to carry on as they may be booked on another job on that same day.
We will then invoice you via direct debit the additional time the helper spends with you in 15 min increments, pro-rata'd after the job is complete.
No, for reasons of GDPR it is best that you and the helper do not have direct contact.
If you need to get hold of your helper for any reason please contact us and we will do it for you!
If things haven't gone as expected
We are sorry if your booking has not gone to plan. Please get in touch with us to let us know what went wrong and how we can improve in the future.
You can get contact us via email or phone using the details found on our Contact Us page.
Due to the nature of the job our Helpers do there is always the small possibility accidental damage may occur.
In this case we would refer you to our Terms & Conditions which explains our liability in this instance.
Miscellaneous
Although we are called Man Without a Van, we have male, female and non-binary helpers available. If you have a particular prefence, please contact our office and we will do all we can to meet your needs.
Of course you can.
You sure can. You do not have to be present for the helpers. If you are booking on someones behalf, you just need to mention that in the booking form we send you so we know who to ask for when we arrive.
Yes we can work with Local Authorities and Housing Assoications to assist their residents with moving in or out. We can bill the Housing Association or the residents' themselves, whatever you prefer.
We have been working in this sector for 7 years and have helped people move who are going through divorces or suffered a bereeavement. Both make an already stressful time much harder and our helpers are trained on how to act with empathy and sensitivity in a discreet way. You can discuss this with usin advance if you have any special requests.
No we don't insure your belongings as this would be an additional cost. Your goods are moved by us at your own risk and we are not liable in anyway for any damage caused.