Terms & Conditions
All bookings are subject to our terms and conditions.
About us
We are Man Without a Van, a trading name of Dingo Recruitment Ltd, a company
registered in England under company number 10770012 and with our registered
office at Unit 1 Hutton Close, South Church Enterprise Park, Bishop Auckland,
England, DL14 6XG.
Basis of sale
The whole of the agreement between the customer and Dingo Recruitment Ltd
(trading as Man Without a Van) shall be set out in these terms and conditions to the
exclusion of all other terms and conditions. In these terms Dingo Recruitment Ltd will
be referred to as Man Without a Van.
Provision of services
Unless we are prevented from doing so by a Force Majeure Event, we will provide services with reasonable care and skill.
We will make every effort to provide the services on the date(s) you provide, but there may be delays due to circumstances beyond our control. In this case we will inform you to arrange a revised helper date as soon as reasonably possible.
You shall provide any of our helpers with free and safe access to the location on the premises from where the help is needed. You shall also notify us of any special circumstances which may be relevant to the tasks you require them to do, including but not limited to, if theaccess is difficult to get to, if any items are large or heavy, if it involves our staff working at height, if there is or was asbestos or other harmful situations such as dogs that bite, broken glass, etc. If you do not, or you provide us with incomplete or inaccurate information or instructions, and we may cancel the helper at any time, either on attendance at site or by giving you notice, or we may make an additional charge of a reasonable sum to cover any extra work or costs that are required.
You confirm that you have the full authority for us to be at any location you have instructed us to be at, whether this be a residential, commercial or public address. You shall indemnify us from and against any cost or expense we suffer or incur from any third party as a result of your not having the authority for us to to be present in one of these locations.
If we detect or suspect there may be any asbestos, syringes, drug paraphernalia or other hazardous or dangerous substances or materials on site we may at our sole discretion, immediately vacate the premises, and will not be responsible for further assistance. In such circumstances you shall still be fully liable to pay for our attendance in full.
Any sharp or dangerous objects e.g. knives and broken glass should be separately stored in an appropriate container by you before we arrive for the to assist. Under no circumstances should sharp objects be stored in bags. This requirement is for the safety of our staff.
Payment and price
All our prices are subject to VAT.
We may invoice you at any time after we have provided the services. We would only do this if you have agreed to an extenstion to the timeslot you have already booked and paid for. For example, if you have pre-booked a 4 hour timeslot, but you have requested our helper for an addtional 2 hour, we will then charge at the completion of the help. In this example, assuming the helper agreed to stay on for an addtional 2 hours, we will charge your card for an addional 2 hours only.
Cancellations and charges
We may, at our discretion
refund the attendance fee if you wish to cancel a booked collection provided
such a request to do so is received at any time on the business day preceding
the date of the collection by email sent to ‘info@manwithoutavan.co.uk’
or by telephoning our customer support centre.
We
offer a full refund if you cancel any time up to 72 hours before the start time of your requested booking.
If
we are unable to remove any items from the premises as, for example, they are
too large to fit through the doorways, then if we agree, in our discretion, to
try and dismantle the item e.g. remove legs from tables, in order to try and
get the item to fit through the doorway, if we are still unable to remove the
item from the premises, then we shall not be responsible for the reassembly of
such an item
We
do not dismantle white goods including but not limited to washing machines, driers,
and fridges. If you were expecting us to do this and did not include this in
your booking, then we will still charge you for your timeslot even though we
won’t be able to carry out these tasks.
We
reserve the right to apply additional charges throughout the job and at its
conclusion. We would only do this if you have agreed to an extension of the timeslot
you have prebooked or if travel costs are incurred on the worker between your
starting and finish address.
If a helper does not turn up and no replacement for them can be found you will be due a full refund for that helper.
Limitation of liability
Man Without a Van will accept no liability for the implied legality of any service that we carry out. No opinion or purported advice offered by any Man Without a Van helper or agent should be relied upon in the assessment of legal compliance. By carrying out any service as instructed by a customer we do not convey any warranty of legality of the service in any way. The customer should ensure that any instructions given to us are lawful and the customer agrees to indemnify Man Without a Van against any losses or liabilities arising from dispute of property or any other legal dispute.
This clause does not exclude or limit in any way our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
Subject to the preceding, under no circumstances whatsoever shall we be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract; and (b) our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of our services under the contract in question.
Due to the nature of the service we cannot guarantee that no damage to property will occur during the clearance process. It is your reponsibilty to source your own insurance(s) for the duration of the move if you wish to be covered for any damage incurred.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (d) impossibility of the use of public or private telecommunications networks.
Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.
Termination
We may terminate the arrangement between us at any time.
Termination will not affect either party’s outstanding rights or duties, including our right to recover from you any money you owe us under these Terms.
Assignment
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms
Data Protection
We will only use the personal information you provide to us to provide the services, or to inform you about similar services which we provide, unless you tell us that you do not want to receive this information.
You acknowledge and agree that we may pass your details to credit reference agencies.
You acknowledge that we may share your data with any party listed in our registration as a data controller in full compliance with all aspects of the data protection act. For more detailed info please refer to our privacy policy.
General
If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
These Terms shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.