Please refer to our terms and conditions for our full cancellations policy.

You can find your booking details on your booking confirmation email that you will receive from us after payment.

If for some reason you cannot find this email please get in touch with us ASAP.

We undesratnd that you may need a van. You can easily and cheaply book a hire van at any of the companies listed on our Partners page

If you're really stuck and the above options are not going to work for you, we have several trusted removal firms we work alongside we can introduce you to. If you want this, just ask. 

In order to make the job go smoothly for you and the helper you can do the following things in preparation: 

• • Prep the job area for the work as best you can e.g. clear any hazards from a hallway/flight of stairs where you will be moving furniture.
  • Ensure you have tools required for the job ready to use.
  • Double check your booking details make sure all information is correct.
  • Prepare clear instructions for your helper/s when they arrive so that they can get on with the job as efficiently as possible.